Refund Policy
30-Day Money-Back Guarantee
We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery.
How to Request a Refund
- Contact our customer service team at support@greenworks.com
- Provide your order number and reason for return
- We'll send you return instructions and a prepaid shipping label
- Ship the item back in its original packaging
- Receive your refund within 5-7 business days after we receive the return
Return Shipping
We cover return shipping costs! We'll provide you with a prepaid return label at no charge to you.
Condition Requirements
To be eligible for a refund, items must be:
- Returned within 30 days of delivery
- In original condition with all accessories and packaging
- Not damaged due to misuse or neglect
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We'll arrange a replacement or full refund at no cost to you.
Contact Us
For any questions about returns or refunds, contact us at support@trygreenworks.com.